Investigating Claims of Harassment: A Step-by-Step “How To” Part 2: Interviewing the Complainant and Planning the Remainder of the Investigation
January 31, 2018
Authored by: Mimi Moore
You have received a complaint of harassment. What next? In this second part of a six-part series, we focus on interviewing the complainant and planning the remainder of the investigation. As always, bear in mind that each harassment investigation is different and must be tailored to fit the particular circumstances.
The interview of the complainant is usually the first and most important interview that will be conducted, and therefore, should be carefully planned beforehand. This interview, and all others, should be conducted in a private, neutral meeting space at your location. The following provides an illustration of the areas that should be covered by the investigator during the interview of the complainant.
At the beginning of the meeting, the investigator should:
- Identify his/her role as investigator (i.e., you are a neutral conducting an investigation on behalf of the Company).
- Ask the complainant whether he/she is comfortable with the investigator